|
|
|
| Things we do well |
Things we are not so good at |
Other comments |
| Prompt return of phone calls |
Cannot think of any |
Well done Neil, so pleased to be part of
your success |
| |
|
|
| Keep me informed |
|
Very helpful Chris has been wonderful and
I am very impressed with his professionalism. |
| |
|
|
| Everything that has needed to be done has
been dealt with swiftly |
Haven’t found anything up to now. |
I would happily recommend your service to
anybody thinking of renting out property. |
| |
|
|
| Finding tenants, Communication |
Web advertising |
|
| |
|
|
| Friendly and easy to talk to. Fast response
to requests |
More contact re bad payers helps with budgeting
* |
|
| |
|
|
| Communication, you return calls if not there
|
|
|
| |
|
|
| Excellent all round |
|
|
| |
|
|
| Obviously has good contacts for work that
needs doing and good advertising to find tenants |
Communication could be a little better either
verbal or written * |
Overall good service and pleased with choice
of property management company |
| |
|
|
| We’re very happy with the level of
service you provide, thank you |
|
No complaints |
| |
|
|
| Work with the Landlord to provide good accommodation |
Answering service does not always pass on
messages * |
|
| |
|
|
| Everything! |
|
|
| |
|
|
| Understanding of market place and maintenance
contracts |
Quicker response to communications *
You need to market your set-up so that we
know what you do and how you do it |
|
| |
|
|
| Keep clients updated on important info.
Flexible payment methods. Seem to develop
a good rapport with tenants. Reduce voids
to a minimum with pro-active approach to finding
new tenants. |
Can’t think of much – only possible
issue would be whether you would be right
for larger, top of market properties |
In the longer term I will be buying again,
and you will be my first choice as letting
agent |
* We do listen to
our clients - the comments regarding tardy
communication resulted in the team increasing
from two to four. We acknowledged
the problem and it no longer happens!
|
